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Provider Handbook and Policies

View the Behavioral Health Provider Handbook
NWCO 003 Network Development, Access, and Availability Standards Policy
Policy Statement on Billing Health First Colorado Members for Services
Coding Manual – Colorado Department of Health Care Policy & Financing- Universal Service Coding Standards
Colorado Medicaid Telehealth Policy
Medicaid Coding Telehealth Exceptions Services
Member’s Dismissal Policy
View the Primary Care Provider Handbook
Provider Quick Reference Guide

Copyright © 2025 Carelon. All rights reserved. Member Protections
Members are protected under the Federal Mental Health Parity and Addiction Equity Act (MHPAEA). This act states that there are not more limits on your behavioral health benefits than your physical health benefits. If you feel these rights have not been upheld, you can call the Behavioral Health Ombudsman at 303-866-2789, Email them at: ombuds@bhoco.org, or go online at: behavioralhealthombudsman.colorado.gov.
Land Acknowledgement
We would like to acknowledge that the land we live, work, learn, and commune on is the original homelands of many tribal nations. We acknowledge the painful history of genocide and forced removal from this territory, and we honor and respect the many diverse Indigenous peoples still connected to this land on which we gather. To learn more about territory acknowledgement, visit native-land.ca.

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