Updates on Benefits

Accountable Care Collaborative (ACC) Announcement:

IntelliRide Changes Effective August 1, 2021

Last July, the Department of Health Care Policy & Financing expanded its contract with IntelliRide to manage all NEMT trip referrals, scheduling, and claims submission throughout the state. Local transportation providers and Health First Colorado members expressed concerns about the statewide approach shortly after its July 2020 implementation. The Department evaluated the feedback with IntelliRide and decided to restore the relationship between members and their local community transportation providers for those members outside IntelliRide’s original nine-county service area. As a result, IntelliRide will no longer serve as the statewide broker for NEMT services effective Aug. 1, 2021.

IntelliRide will reduce its NEMT service area to its original nine-county region — Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld Counties — effective Aug. 1, 2021. Therefore, effective Aug. 1, 2021:

  • NEMT service in the 55 counties outside of IntelliRide’s nine-county region will return to local transportation providers.
  • IntelliRide will no longer transfer NEMT trip requests for Health First Colorado members residing in any of the 55 counties outside of IntelliRide’s service area.
  • These Health First Colorado members must contact a local transportation provider directly (rather than IntelliRide) to schedule travel Aug. 1, 2021, forward.

IntelliRide will continue to process mileage reimbursement claims for Health First Colorado members, no matter where they live in Colorado. IntelliRide will also continue scheduling air, train, and out-of-state travel for members statewide. Members should call IntelliRide at 1-855-489-4999 or 303-398-2155 (State Relay 711) or visit gointelliride.com/colorado/ for more information.

It is important to note that there will be no changes to NEMT service for Health First Colorado members living in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer or Weld County. Additionally, counties will not be required to take on additional work for this transition of service. However, the Department will provide counties a list of local transportation providers to support Health First Colorado members when they call county offices. Additional resources and information will be provided in future communications.